Terms & Conditions
These Terms & Conditions explain the basis on which Zoocket products are sold through our website, including ordering, payment, delivery, cancellations, returns and your consumer rights.
Key Terms at a Glance
A quick summary of the key terms covering ordering, payment, cancellations, returns and your consumer rights.
Do I need an account to place an order?
No. You can place an order through the website without creating an account, unless the checkout process specifically offers or requires one.
What are your cancellation and return rights?
For standard catalogue products bought online, you can cancel your order before dispatch or tell us within 14 days of receiving it that you wish to cancel. You then have a further 14 days to return the item.
How is my personal information handled?
We handle your personal information in line with our Privacy & Cookies Policy and use it only as needed to process orders, provide customer support and run the website.
Can I cancel my order before it is dispatched?
Yes. If you contact us before your order has been dispatched, we will cancel it and issue any refund due. For standard products bought online, you also have cancellation rights after delivery as explained in our Returns & Refunds page.
What payment methods do you accept?
We accept the payment methods shown at checkout, which may include major debit cards, credit cards and PayPal.
What if an item is faulty, damaged or not as described?
If an item arrives faulty, damaged, incorrect or not as described, contact us as soon as possible. We will explain the next steps and provide an appropriate repair, replacement or refund in line with your statutory rights.
Clear Terms. Straightforward Shopping.
We aim to make ordering from Zoocket clear and straightforward, with transparent information about pricing, payment, delivery, cancellations, returns and your consumer rights.
Clear Ordering & Payment
Prices, delivery information and available payment methods are shown clearly before you place your order.
Cancellations & Returns
Eligible online orders can be cancelled and returned in line with the rights explained in our Returns & Refunds Policy. Personalised or custom-made products may be treated differently.
Your Consumer Rights
Nothing in these Terms & Conditions affects your statutory rights. If an item is faulty, damaged, incorrect or not as described, please contact us so we can put things right.